Adoption + PIT: Live
Week 28 · 2026
Thin Client: live
Print: MTD live
ACES: tracked
Sites
Region
Week
Sites Shown
–
of 27 network
Avg Adoption
–
unweighted · net wtd 88.58%
Off Glide Path
–
miss GP ≥5 pts
Print Failure
pending
iGraph · MTD · net wtd · target <1.75%
ACES Escalations
pending
open escalations
SLICK Health Score
pending
perfect stations · vol-weighted
Need to escalate? Exhaust Tier 1 (associate / AM / site IT self-service) then Tier 2 (regional POC / champion) first. Only if the issue still isn't resolved and meets escalation criteria, cut an ACES escalation ticket → Create ACES ticket (routes to AMXL-SLICK-Tier3; set Sev 3). Do not bypass Tier 1 / Tier 2.
Print Failure by PIT Vendor (MTD · volume-weighted · fleet vendor per site · target <1.75%)
Crown
–
– sites
Hyster-Yale
–
– sites
Raymond
–
– sites
Per-Site Status (adoption = live W28; PIT = live 7/8; print = live MTD; TC Required Reboot + SLICK Health Score = live 7/13)
on target
watch
at risk
no data
PIT Uptime: <85 · <95 · ≥95
Stations: total SLICK PIT
TC Required Reboot: SLICK thin clients needing reboot
SLICK Health Score: ≥95 · ≥85 · <85 (perfect stations)
Glide Path: red if miss ≥5 pts
Print Failure: <1.75 · 1.75–1.79 · ≥1.79
ACES escalations: open count
pending = feed not yet live
| Site | Region | PIT Uptime | Stations | TC Required Reboot | SLICK Health Score | Adoption | Glide Path | Print Failure | ACES Escalations | Blocker | Owner | RAG |
|---|
Track A — Operational Close-Out
| Gate | Status | Owner | ECD | Escalation trigger | |
|---|---|---|---|---|---|
| A1 · YGK1 CCM intake | Submitted 7/8; Finance validation approved 7/9 — in CCM review | Tem (CM: Jason Ohlemacher) | CCM follow-up in progress | No CCM movement ~1 wk → CM channel | |
| A2 · YGK1 OTS/IT intake | Submitted — Demand DMND0010166 (Evaluation); scope + timeline sent to OTS-D 7/9 | Tem / OTS-D | Eval in progress | No movement ~1 wk → #otsd-demand-support | |
| A3 · LGB9 (49% adopt / print failure) | 2 tracks: Crown OP514 load test (moving) + RF survey RFSurvey-6823 (72h no response — re-pinged 7/9) | Tem | OP514 result pending · RF survey need-by 7/24 | RF silent → hard-page wireless on-call → vijakose | |
| A4 · SCK3 install (64% adopt · 22 PITs) | Delivered; install window CONFIRMED — wk of 7/26; site joining Thursday Slick OH | Himanshi/Abe + Tem | Install wk of 7/26 | No Hyster/PAPE coverage lock → Hyster bi-weekly + SL | |
| A5 · FTW2 thin clients (52% adopt) | RAD1 follow-up sent 7/9 (Michael/Ivan); ServiceNow RITM2980377 — no owner yet | Tem / SC CSM | Awaiting RAD1 reply | Silent → OTS ACES Computer Lifecycle POCs | |
| A6 · Slick Japan | Working session 7/9: 3P wifi blocks thin clients → needs AFT Bluetooth-print mod + OTS intake; Gaurav engaged | Tem + Gaurav/Shili (AFT) | AFT entitlement case + OTS intake | AFT deprioritizes → build entitlement/business case |
Thin Clients Requiring Reboot×
| Site (whid) | MAC | WLAN MAC | Location Cat | Station | Reboot Req |
|---|
Source:
taka_thinclient_current (SLICK-scoped) · live 7/13 · action: reboot/replace these units to restore Perfect Station health.